FAQs
Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at Veerya. If you can't find what you're looking for, our customer support team is available 24/7.
1. Shipping & Delivery
How much does shipping cost?
Shipping is FREE for eligible standard orders within the United States and United Kingdom. There are no unexpected standard shipping fees added at checkout.
Where do you ship?
We currently ship to customers in the United States and United Kingdom. We do not currently ship to P.O. boxes, APO, FPO, or DPO addresses.
How long will it take to receive my order?
United States
Handling time: 1–2 business days
Transit time: 3–4 business days
Estimated total delivery time: 4–6 business days
United Kingdom
Handling time: 1–2 business days
Transit time: 3–4 business days
Estimated total delivery time: 4–6 business days
Delivery times are estimates and may vary due to the destination, carrier delays, weather, public holidays, customs processing, or other circumstances outside our control. Larger appliances such as freezers and ovens may require additional handling time due to size and freight logistics.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking information when available. You can use the tracking number to follow your shipment through the relevant delivery carrier.
2. Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery. Appliances must be returned unused, in original packaging, and with all included accessories and manuals.
Are there any return fees?
No. Return shipping is FREE when using our prepaid return label, and we charge $0 restocking fees.
My order arrived damaged. What should I do?
We carefully package every order to help protect your appliance during transit. If your item arrives damaged, please contact support@veeyra.shop within 7 days of delivery and include a clear photo of the damage. We will review the issue and assist you with a replacement or refund.
3. Our Products
What type of products do you offer?
Veerya offers a carefully selected range of home and kitchen appliances, including home freezers, air fryers, ovens, and condensing tankless water heaters.
Are your products authentic and carefully inspected?
Yes. We source our appliances from authorized suppliers and take care to inspect items for build quality, safety, and performance before orders are shipped.
Do your appliances come with a warranty?
Yes. Most of our appliances include a manufacturer's warranty. Specific warranty terms and duration are listed on each individual product page.
Do I need a professional to install my appliance?
For appliances involving gas or electrical connections — such as tankless water heaters or built-in ovens — we strongly recommend using a licensed installer to ensure safe and compliant setup. Freezers and air fryers are generally ready to use out of the box.
4. Payments & Security
What payment methods do you accept?
We accept VISA, Mastercard, Maestro, American Express, Discover, Diners Club, and PayPal.
Is my payment secure?
Absolutely. Our checkout uses 256-bit SSL encryption to help protect your information during checkout. We are also PCI DSS compliant and do not store your complete credit card or banking details.
When will I be charged?
Payments are processed immediately upon order confirmation so that your order can enter our fulfillment process without unnecessary delays.
5. Orders & Customer Support
Can I change or cancel my order after placing it?
If you need to make a change or request a cancellation, please contact us as soon as possible. Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once fulfillment has started, especially for freight-shipped appliances.
What should I do if I receive the wrong item?
Please contact us as soon as possible at support@veeyra.shop, with your order details and, if possible, a photo of the item received. Our team will review the issue and help resolve it.
Still Have Questions?
We're here to help.
Email: support@veeyra.shop
Phone: +44 7988 035919
3 Francis Terrace, London, England N19 5PY, United Kingdom
Support Hours: 24/7 Customer Support
The Veerya team is committed to providing a smooth, secure, and reliable shopping experience for every home.